How are custom orders handled?


We will be happy to customize a piece of jewellery for you. If you have a particular design in mind and do not see it here on our website, please email us the details and Floriana Hartland will work with you to create the piece to your specifications and satisfaction. Once the style, design, colour, materials and price have been selected and approved, a deposit will be required before we begin. Photos will be emailed of the progress to ensure you can see how the piece is developing. This will allow you to see your special piece of jewellery during the creating process! Once your jewellery piece is completed, a final photo will be emailed to you for your approval. You will be required to approve the final photo and agree to pay the outstanding balance at that time. The item will then be posted on the website as a reserved custom order and you can proceed to checkout. Once final payment has been received, it will be shipped to you with tracking within 3 business days.

Want to place a custom order? Click here.

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